Got Questions?
FAQ
Everyday support for our players
Find answers to common questions about our programs, scheduling, and training. Everything you need to get started with MOKO Sports.
Programs & Coaching
Bookings & Scheduling
Equipment & Preparation
Payments & Policies
Getting Started
Do I need an assessment before joining?
Do I need an assessment before joining?
A brief assessment (5-10min) is recommended to place you in the right group.
Can I start with no experience?
Can I start with no experience?
Yes. We offer structured beginner programs to build fundamentals and confidence.
Do I need to bring my own racquet?
Do I need to bring my own racquet?
Junior players are provided with complimentary racquet use during lessons if required. Adult players may hire a racquet at a cost of $5 per session (for lesson use only).
What should I bring to class?
What should I bring to class?
We require proper tennis shoes or suitable athletic shoes if you don't have tennis-specific footwear. Wear comfortable sports clothing appropriate for movement. Bring a water bottle for hydration and a towel for sweat. In warmer weather, bring a hat and sunscreen.
Enrolments & Bookings
How do term bookings work?
How do term bookings work?
All programs follow the school term calendar with fixed weekly sessions.
Can I join mid-term or casually?
Can I join mid-term or casually?
Yes, subject to availability. Fees may be adjusted accordingly.
Can I book casually?
Can I book casually?
Casual bookings may be available but do not guarantee a regular time, coach or placement.
Make-Up
Can I make up missed lessons?
Can I make up missed lessons?
Make-ups are available for approved absences and are subject to availability.
When are make-ups completed?
When are make-ups completed?
Make-ups are usually completed during the make-up week within the same term.
Can make-ups be carried forward?
Can make-ups be carried forward?
In some cases, make-ups may be carried forward at MOKO's discretion.
Will I have the same coach for make-ups?
Will I have the same coach for make-ups?
Not necessarily. Make-ups do not guarantee the same coach or class.
Weather
What happens in rain?
What happens in rain?
Lessons will proceed if courts are safe and playable. If a session needs to be cancelled, you will be notified approximately 30 minutes before the lesson and a make-up will be arranged.
What happens in extreme heat?
What happens in extreme heat?
Lessons are cancelled when the temperature exceeds 35°C. If cancelled, notification will be sent approximately 30 minutes prior and a make-up will be arranged.
