Privacy Policy

This Privacy Policy explains how Moko Sports collects, uses, stores and discloses personal information when you use our website, submit an enquiry, enrol in a program, make a booking or otherwise communicate with us.

In this policy, "Moko Sports", "we", "us" and "our" refer to Moko Sports operating in Victoria, Australia.

We may collect personal information that you provide directly to us, including your name, email address, phone number, suburb, postcode, emergency contact details, student details, date of birth, tennis level, program preferences, booking details and payment-related information.

For junior players, we may collect parent or guardian contact details and information reasonably required to manage attendance, safety, supervision and program placement.

We may also collect technical information such as IP address, browser type, device information, pages visited, form submission timestamps and website usage data.

• To respond to enquiries and contact requests.
• To manage enrolments, bookings, attendance, make-up sessions and program placement.
• To communicate with players, parents or guardians about schedules, weather, payments, changes and operational updates.
• To process payments, issue records and manage administrative obligations.
• To improve our website, programs, customer service and internal operations.
• To comply with legal, regulatory, insurance, safety and record-keeping obligations.
• To send marketing or promotional communications where permitted by law or with your consent.

Where you provide medical, emergency or safety-related information, we use it only for program administration, player safety, emergency response and reasonable risk management.

You must ensure that health and emergency information provided to us is accurate and kept up to date.

Our website may use cookies, analytics tools and similar technologies to operate the site, understand usage and improve performance. You can disable cookies through your browser settings, but some website features may not work properly.

We do not sell personal information. We may disclose personal information to coaches, administrative staff, payment processors, email and hosting providers, booking or enrolment systems, professional advisers, insurers and service providers who help us operate our business.

We may also disclose information where required or authorised by law, to respond to a lawful request, to protect safety, or to enforce our terms and policies.

Our website or services may link to third-party websites, payment platforms, social media pages, maps or embedded content. Those third parties are responsible for their own privacy practices. We recommend reviewing their privacy policies before providing information to them.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No electronic transmission or storage method is completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including administration, tax, accounting, insurance, dispute resolution, safety and legal obligations.

Some service providers used by us may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect information in accordance with this policy.

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.

You may also contact us if you have a privacy concern or complaint. We will take reasonable steps to respond within a reasonable time.

If you receive marketing communications from us, you can opt out at any time by contacting us or using any unsubscribe option provided. We may still send non-marketing operational messages relating to enrolments, bookings or safety.

Many of our programs involve children. Where information relates to a child, it should be provided by a parent or guardian, or with parent or guardian consent. We use child-related information only as reasonably necessary to provide and manage our services.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the updated date.